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1. The Influence of Negative Emotions on Customer Contribution to Organizational Innovation in an Online Brand Community

Suyeon Jung, Hanjun Lee, Yongmoo Suh, Vol. 14, No. 4, pp. 91-0, Aug. 2013
10.7472/jksii.2013.14.4.91
Keywords: brand community, sentiment analysis, open innovation, negative emotion, customer contribution

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